Prerequisites Before Changing Primary Domain Print

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Before changing the primary domain of a hosting account, ensure the following:

  1. New Domain Should Not Already Exist as an Addon Domain

  2. DNS / Name Server Updates

    • Update the new domain’s NS or DNS records to point to the hosting server before making the primary domain change.

  3. Data Replacement Considerations

    • If you are changing the primary domain without replacing website data, you must:

      • Edit hardcoded domain references in files or environment variables.

      • Update database entries where the old domain is used.

  4. Internal Ticket Opening

    • After confirming all prerequisites, open a ticket in the internal system to request the primary domain change.

    • This ensures the change is properly tracked and approved before any action is taken.
  5. Backups

    • Even if data isn’t being replaced, take a backup of files and databases before proceeding.


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