DNS Troubleshooting: Domain Not Resolving Print

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If your domain is not opening or shows “DNS_PROBE_FINISHED_NXDOMAIN”, “Server not found”, or a similar error, the issue may be related to DNS configuration.

Common Causes

  • Incorrect or missing nameservers.

  • DNS records are pointing to the wrong IP address.

  • Recent DNS or nameserver changes are still propagating.

  • DNS records were added at a different DNS provider.

  • The domain has expired or is on hold.

What to Check

  1. Check the domain's nameservers and make sure they are the correct ones.

  2. Check the A record and confirm it points to the correct hosting IP.

  3. If using custom nameservers or Cloudflare, make sure the DNS record is added where the domain's authoritative DNS is managed.

  4. Allow time for recent DNS changes to propagate.

Quick Test

You can check DNS resolution using:

nslookup yourdomain.com

or:

dig yourdomain.com

If the domain does not resolve correctly after checking the above, contact Prabhu Host Support with the domain name so we can investigate further.


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