Overview
We aim to provide reliable hosting and domain services as described in our plans. Before purchasing a service, customers are encouraged to review the plan features and confirm that the selected service meets their requirements.
Refunds are provided only in specific circumstances and are not available simply because a customer changes their mind after purchasing a hosting package.
When Is a Refund Available?
A refund may be considered when:
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A customer is unable to receive a service or feature that is explicitly included in the purchased hosting plan.
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There is a valid technical or service-related reason that prevents the customer from receiving the service as advertised.
Refund requests are reviewed on a case-by-case basis.
When Is a Refund Not Available?
Refunds are not provided in the following circumstances:
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The customer has simply changed their mind after purchasing the hosting package.
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The customer purchased the wrong hosting plan and later decided that another plan would be more suitable.
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The customer's website or application does not work because of unsupported software, third-party applications, plugins, themes, or custom code.
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The customer does not know how to use or configure the service.
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The customer has already used the service and the request is based solely on personal preference.
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The requested feature or functionality was not included in the purchased plan.
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The service is suspended or terminated because of a violation of our Terms of Service or Acceptable Use Policy.
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The customer has not renewed the service within the applicable renewal period.
Monthly Hosting Plans
Refunds are not available for monthly hosting plans.
Customers are encouraged to review the available plans and their features before purchasing.
How to Request a Refund
If you believe you have a valid refund request because a service explicitly included in your purchased plan cannot be provided, please contact our support team.
Please provide:
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Domain/service name
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Hosting plan
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Description of the issue
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The feature or service included in the plan that cannot be provided
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Any relevant screenshots or error messages
Our technical team will investigate the issue and determine whether the request meets the refund criteria.
Important
A refund is not guaranteed simply because a request is submitted. Each request is reviewed based on the purchased service, the advertised features, the circumstances of the issue, and the applicable terms and policies.
If you are unsure which hosting plan is suitable for your requirements, please contact our team before purchasing. We can help you select the appropriate service based on your website, storage, email, and resource requirements.
