At Prabhu Host, we always aim to respond as quickly as possible on live chat. However, during peak hours or when our support team is handling multiple requests, there may be a short delay in response.If you do not receive an instant reply, it is recommended to open a support ticket for faster and more reliable assistance.
Why responses may be delayed on live chat:
- High number of simultaneous support requests
- Technical team assisting with complex issues
- Verification or backend investigation in progress
- Temporary unavailability of live chat agents
Recommended solution:
For urgent or technical issues, please create a support ticket. Tickets are prioritized and assigned to the relevant technical team member for proper resolution.
Benefits of creating a ticket:
- Faster tracking and resolution
- Assigned directly to technical specialists
- Proper issue history and updates
- No need to wait in live chat queue
- Better handling of complex technical problems
How to create a ticket:
- Log in to your client area
- Go to Support / Tickets section
- Click “Open New Ticket”
- Describe your issue clearly with relevant details
- Submit and wait for a response from our team
Note:
Live chat is best for quick queries, while support tickets are recommended for technical issues, account-related problems, and urgent assistance requiring detailed investigation.
